From left to right: Caguas Mayor William Miranda, T-Mobile Puerto Rico General Manager Jorge Martel and Atento
Customer relationship management and business process outsourcing services company Atento has marked the official reopening of its Caguas port of call, investing in technology as part of its plans to grow its employee base by 15% to 800 people by the end of the year.
The 53,000 square foot facility will provide a range of services such as customer service, sales, technical support, credit granting and back-office services to leading companies in the market, through multiple channels, such as voice, chat, digital websites and apps, company officials said.
The call center already provides services to major companies such as T-Mobile and MMM.
“Atento is committed to the Puerto Rican community. The Caguas facility has great strategic value for the company’s global expansion plan, and I am very happy to personally participate in the reopening,” said Carlos López-Abadía, CEO of Atento.
“As part of these new job openings, half of the workforce will be able to work remotely as we have made a significant investment in a technology solution that facilitates work-from-home capabilities,” he said. he adds.
This is the second major investment Atento has made recently in its facilities in Caguas, which were hit hard when Hurricane María hit Puerto Rico nearly five years ago this month, as reported. reported News is my Business.
“Now is a time to celebrate returning to the workplace, which we will do while continuing to deliver customer experience solutions. At the same time, we have the necessary equipment and tools for those who cannot return to the office to work from home,” said Rosa Maldonado, General Manager of Atento Puerto Rico.
Meanwhile, T-Mobile CEO Jorge Martel said with Atento: “We have shown that in Puerto Rico we offer the best quality of service to our customers, which is why we have the best indices industry quality. As a result, we have increased customer service positions and continue to hire and expand into new areas. »
“We are continuing our integration of Sprint’s customer base and moving most of the customer service that was offered outside of Puerto Rico to the island,” he said.
“We are committed to continuing to provide our existing and new customers with the best service experience, with innovation and new technologies, always with exceptional motivation; and what better than Puerto Rico, reaffirming our commitment to our people and economic development,” Martel said.