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The OpenText office on Mollison Way is scheduled to close at the end of April. Christopher Wheelock/Sun Diary

LEWISTON – OpenText, formerly Carbonite Inc., has confirmed it will be closing its Lewiston call center at 18-24 Mollison Way as it transitions to a permanent virtual model. A spokesperson for the Waterloo, Canada-based software developer said its Lewiston employees have been working largely virtually for two years, due to the COVID-19 pandemic.

“Lewiston remains an established and connected employee base for OpenText, and we look forward to further investing in the community,” the company said in an email. “We can confirm that we are keeping all of our valued employees but are closing the physical space of the Lewiston office effective April 30, 2022.”

Carbonite opened the Lewiston plant in 2011 and in 2015 said it had over 300 employees. The company offered its customers online services to safeguard valuable digital data and documents.

According to OpenText, there are just over 100 employees currently working for the company in Lewiston. In an emailed statement, the company said it would retain all of them, but transition to a permanent virtual work model.

In 2019, OpenText acquired Carbonite in a $1.45 billion deal. At the time of acquisition, the company had 150 employees in Lewiston. That number had dropped to 130 by June 2020, when OpenText announced it was hiring 90 more people.

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OpenText was incorporated in 1991 and has grown to become one of the world’s market leaders in information and data management, discovery and analytics software, and cybersecurity software. Investopedia lists OpenText as the fourth largest software company in Canada, with over 14,000 employees in 2020, exceeding $3 billion in revenue.


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