Skip to main content

Like many healthcare systems across the country, Essentia Health faces staffing challenges that go beyond direct patient care.

One of the particularly affected areas at Essentia is our call center, which has resulted in atypically long wait times for those trying to reach us by phone. We are aware of this inconvenience and are doing our best to improve the situation for our patients and our communities.

“We are doing everything in our power to address this issue and ensure that our patients receive the best possible service,” said Melanie Wilson, senior vice president of revenue services at Essentia. “Know that we have heard your frustrations, we take them seriously and we are working tirelessly to address them.”

Essentia’s actions include trying to fill as many vacancies as possible through job fairs and creative recruitment; explore new technologies that streamline and enhance our current communication capabilities; and evaluating additional self-service options where patients can access certain information on their own.

Essentia patients are encouraged to use MyChart to book appointments, check account balances, make payments and search for statements. MyChart also offers the ability to communicate with providers and receive answers to basic medical questions. Additionally, the “contact us” page on our website provides contact information for various departments and topics.

Interested in working at Essentia Health? Visit our careers page to browse our openings.