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NEW YORK, December 15, 2021 / PRNewswire / – Some of the key growth drivers in the call center outsourcing market in Europe are the increase in call center outsourcing by IT and telecommunications service providers, the increasing use of automated technologies in call centers and the focus on reducing operating costs, according to a senior analyst at Technavio.

Attractive Opportunities in Europe Call Center Outsourcing Market by End User and Geography – Forecast and Analysis 2021-2025

However, factors such as shifting attention to developing countries as call center destinations may jeopardize the market growth. The high cost of call center outsourcing services Western Europe forced international companies to Asia and South America. Many call center organizations have started operations in countries such as India and The Philippines due to low operating costs. The availability of resources such as land, labor and communication services at lower costs is a major reason for investment in call centers in emerging countries of APAC and MEA by in relation to Europe. Organizations from various industries, including finance and healthcare, can outsource their customer service operations to call centers in emerging markets. Thus, developing countries as call center destinations will have a significant impact on the growth of the call center outsourcing market in Europe during the forecast period.

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The size of the call center outsourcing market in Europe should grow by $ 3.14 billion from 2020 to 2025. The year-over-year growth rate of the market in 2021 is 2.91%.

Key suppliers and their offerings

  • Atento SA – The company offers different types of call center outsourcing for data science, digital marketing, market intelligence and others.

  • Bertelsmann SE & Co. KGaA – The company offers various types of call center outsourcing under the CXaaS brand.

  • Computer Solutions Inc. – The company offers various types of call center outsourcing such as multi-channel, multi-lingual outsourcing services, etc.

  • Sitel Group – The company offers various types of call center outsourcing for contact center services.

  • StarTek Inc. – The company offers different types of call center outsourcing for customer engagement.

Regional analysis

  • 33% of the growth will come from the UK.

  • Great Britain is the key country for the call center outsourcing market in Europe.

  • Market growth in this region will be Slow down as the market growth in the UK, Germany, France, The Netherlands, and the rest of Europe.

To learn more about the contribution of each segment of the Call Center Outsourcing market in Europe, View our free sample report now

Remarks:

  • The size of the call center outsourcing market in Europe should accelerate to a CAGR of 3.13% during the forecast period.

  • The call center outsourcing market in Europe is segmented by end user (IT & Telecom, BFSI, Healthcare, Retail & Others) and by geography (UK, Germany, France, The Netherlands, and the rest of Europe).

  • The market is fragmented due to the presence of many suppliers with significant market shares.

  • The research report offers information on several vendors of the market, including Atento SA, Bertelsmann SE & Co. KGaA, Computer Generated Solutions Inc., Sitel Group, StarTek Inc., SYNNEX Corp., Teleperformance SE, Transcom Holding AB, TTEC Holdings Inc. and Webhelp Group.

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Associated reports:

  • Regulatory Affairs Outsourcing Market: The regulatory affairs outsourcing market has been segmented by end user (pharmaceuticals, medical devices, and biotechnology) and geography (APAC, North America, Europe, and RANG). Download a free sample report now

  • Recruitment process outsourcing market: The Recruitment Process Outsourcing market has been segmented by end user (IT & Telecom, Manufacturing, BFSI, Healthcare & Others) and by geography (North America, Europe, APAC, MEA and South America). Download a free sample report now

European Call Center Outsourcing Market

Cover of the report

Details

Page number

120

Year of reference

2020

Forecast period

2021-2025

Growth dynamics and CAGR

Accelerate to a CAGR of 3.13%

Market growth 2021-2025

$ 3.14 billion

Market structure

Fragmented

Annual growth (%)

2.91

Regional analysis

UK, Germany, France, Netherlands and rest of Europe

Efficient contribution to the market

United Kingdom at 33%

Main consumer countries

United Kingdom, Germany, France and the Netherlands

Competitive landscape

Leading companies, competitive strategies, reach of consumer engagement

Profiled companies

Atento SA, Bertelsmann SE & Co. KGaA, Computer Generated Solutions Inc., Sitel Group, StarTek Inc., SYNNEX Corp., Teleperformance SE, Transcom Holding AB, TTEC Holdings Inc. and Webhelp Group

Market dynamics

Parent Market Analysis, Market Growth Drivers and Obstacles, Analysis of Fast Growing and Slow Growing Segments, Impact of COVID-19 and Future Consumer Dynamics, Analysis of Market Conditions for the Forecast Period

Customization

If our report didn’t include the data you’re looking for, you can reach out to our analysts and customize the segments.

About Us
Technavio is one of the world’s leading technology research and consulting companies. Their research and analysis focuses on emerging market trends and provides actionable insights to help companies identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialist analysts, Technavio’s report library includes over 17,000 and more reports, spanning 800 technologies, spanning 50 countries. Their customer base consists of companies of all sizes, including more than 100 Fortune 500 companies. This growing customer base relies on Technavio’s comprehensive coverage, in-depth research and actionable market intelligence to identify opportunities in existing markets. and potentials and assess their competitive positions in changing market scenarios.

Contact:
Technavio research
Jesse maida
Communication and Marketing Officer
United States: +1 844 364 1100
United Kingdom: +44 203 893 3200
Email: [email protected]
Website: www.technavio.com/

Technavio (PRNewsfoto / Technavio)

Technavio (PRNewsfoto / Technavio)

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SOURCE Technavio