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Main companies covered by the Call Center AI Market The searches are Inbenta Technologies Inc., Artificial Solutions, Avaya Inc., Haptik, Inc., Zendesk, Conversica, Inc., Rulai, Inc., Talkdesk, Inc., Kore.ai, Inc., Pypestream Inc., Avaamo, Creative Virtual Ltd . , SmartAction LLC, Bright Pattern, Inc., RankMiner, Genesys Services Pvt Ltd., EdgeVerve Systems Limitedand other key market players.

The global Al call center market will grow at a compound annual growth rate (CAGR) of over 23.44% during the forecast period 2021-2030.

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The global market size is the main topic of this report, with particular focus on North America, Europe, Asia-Pacific, South America, Middle East and Africa. Based on manufacturers, regions, types, and applications, this research divides the market into categories. Another extremely in-depth component of the global market research and analysis study included in the report is regional analysis. This section provides information on the expansion of several regional and national markets in terms of sales. It gives a comprehensive country-by-country volume analysis and region-by-region market size analysis of the global market for the historical and forecast period till 2028.

AI (artificial intelligence) for call centers is a specialized application of AI for customer engagement that helps automate business operations. In most cases, customers communicate with each other to solve their problems without the help of specialized agents. A computer’s artificial intelligence can suggest possible solutions to their problem. If the complications persist, a human agent will receive the complaint.

Factors affecting

An emerging trend in the AI call center market is the increase in the generation of data by companies. This factor acts as one of the major drivers for market growth.
Customer engagement on social media and the use of artificial intelligence to improve customer support services are driving the market growth.

Additionally, various trending technologies such as IoT devices, 5G, and cloud-based arrangements offer cost-effectiveness and adaptability, further influencing the market.

Urbanization, digitalization, and acceptance of advanced technologies are positive influences on the call center AI market. Additionally, the integration of gesture recognition with an AI-based CHATBOTS or IVAS and advancements in AI and machine learning are expanding lucrative opportunities for market players.

A number of factors are expected to hinder the growth of the market, including concerns over data privacy and security and the preference for live chat over chatbot. During the forecast period, call center AI will face challenges due to unsupervised learning and lack of skilled employees.

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Regional overview

A growing economy in the region is expected to lead to strong growth in the Asia-Pacific region over the forecast period. The country will also be an attractive market for AI companies that provide solutions for call centers, given the number of startups growing in the region.

The global Al call center market segmentation focuses on component, deployment type, vertical and region.

Component-based segmentation

Computing platforms
Solutions
Services
Consultant
System integration and deployment
Support and maintenance
Segmentation based on deployment type

On the site
Cloud
Vertical-based segmentation

BFSI
Retail and e-commerce
Health care
Telecom
Media and entertainment
travel and hospitality
Others

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Segmentation based on region

North America
United States
Canada
Mexico
Europe
Western Europe
Great Britain
Germany
France
Italy
Spain
Rest of Western Europe
Eastern Europe
Poland
Russia
Rest of Eastern Europe
Asia Pacific
China
India
Japan
Australia and New Zealand
ASEAN
Rest of Asia-Pacific
Middle East and Africa (MEA)
United Arab Emirates
Saudi Arabia
South Africa
Rest of MEA
South America
Brazil
Argentina
Rest of South America

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What aspects regarding the regional analysis market are included in this report?

  • Geographical regions covered in the report include North America, Europe, Asia-Pacific, Latin America, and Middle East and Africa region.
  • The report consists of a detailed analysis by region of current and future market trends, providing information on product usage and consumption.
  • The growth rate of the market in each region including their countries during the forecast period is included in the market report.
  • On the basis of what factors are the major market players assessed in this report?
  • The report offers a detailed analysis of the major companies in the market across the globe.
  • It provides details of major vendors involved in the market including key players
  • A comprehensive overview of each business, including company profile, revenue generated, commodity prices and
  • the products produced are included in the report.
  • Facts and figures about market competitors along with the viewpoints of major market players are presented in the report.
  • Recent developments, mergers and acquisitions related to the major players mentioned are provided in the market report.

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