Skip to main content
By Hayley Fowler (June 14, 2022, 3:16 p.m. EDT) – The Government Accountability Office staged a protest challenging the requirements of a call center support contract awarded by U.S. Immigration and Customs Enforcement, noting that bidders may have a lower level of certification when submitting proposals than at the start of the contract.

ICE was looking for call center support services for its exchange student and visitor program and required bidders to have Capability Maturity Model Integration, or CMMI, Level 3 certification. The CMMI is a process improvement model typically used for software development and a regular requirement for government contracts. But Insight Technology Solutions LLC, based in Maryland, had argued that the requirement for Tier 3 certification from…

Stay one step ahead

In the legal profession, information is the key to success. You need to know what’s going on with customers, competitors, practice areas and industries. Law360 provides the intelligence you need to stay an expert and beat the competition.

  • Access to case data in articles (numbers, filings, courts, nature of lawsuits, etc.)
  • Access to attached documents such as briefs, motions, complaints, decisions, motions, etc.
  • Create custom alerts for specific article and case topics and more!

TRY LAW360 FREE FOR SEVEN DAYS