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By Hayley Fowler (June 14, 2022, 3:16 p.m. EDT) – The Government Accountability Office staged a protest challenging the requirements of a call center support contract awarded by U.S. Immigration and Customs Enforcement, noting that bidders may have a lower level of certification when submitting proposals than at the start of the contract.

ICE was looking for call center support services for its exchange student and visitor program and required bidders to have Capability Maturity Model Integration, or CMMI, Level 3 certification. The CMMI is a process improvement model typically used for software development and a regular requirement for government contracts. But Insight Technology Solutions LLC, based in Maryland, had argued that the requirement for Tier 3 certification from…

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