Skip to main content

A call center on East 25th Avenue has closed.

The company, last known as iQor, first opened its doors as NEW Customer Service Cos. Inc. on April 6, 2009, in the former Martin’s Food Market building on 25th Avenue, which it leased from Twenty-Fifth Avenue LLC.

In 2009, the company said it planned to create 480 customer service jobs in Altoona. In 2010, the company announced that it had 200 employees and planned to add another 225 by the end of the year.

The name of the call center, which housed a customer service team responsible for receiving and handling inbound consumer calls for retail customers, has been changed to Asurion, the parent company name of NEW in 2013.

In 2017, St. Petersburg, Florida-based iQor, a global provider of business process outsourcing and product support services, entered into an agreement to acquire a portion of Asurion’s customer support operations, including the Altoona site.

Now Twenty-Fifth Avenue LLC, owned and operated by Devorris Real Estate and Lawruk Real Estate Company, is trying to find a tenant for the 43,300 square foot building.

“It is always disappointing to see a major national business close in Altoona. iQor has provided many jobs for local residents. I understand many of them will continue with iQor as remote employees,” said his partner Andrea Cohen. “We have been actively marketing and showing our facility and hope to find a new tenant or buyer in the near future.”

iQor officials did not respond to a request for comment.



Today’s breaking news and more to your inbox