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KATHMANDU, June 7: The Kathmandu Metropolitan City (KMC) has launched a toll-free call center to help address the concerns of residents of the capital. An arrangement has been made for anyone to call the free phone number – 16600105511 – if they have any complaints or questions with KMC and its services.

The first executive meeting of KMC People’s Representatives after their election, held on May 30, decided to operate a call center within seven days. The call center was put into operation at the town hall from Monday in accordance with the decision.

Nam Raj Dhakal, head of the call center’s information technology department, said the center has the capacity to receive 15 phone calls at a time.

Inaugurating the call center, KMC Mayor Balendra Shah said a system had been developed to hear complaints from citizens to establish the metropolis as an accountable government at the local level.

Call center operators fill in basic details including phone, time, complaints and queries into the software while chatting with service seekers. Operators also fill in agent details related to complaints and queries. The system automatically sends SMS and e-mails to authorized persons.

Dhakal shared that the system will now only be operational during office hours.