The logo for the new Corpus Christi 311 call center portrays the city as solution-oriented and ready to help residents and visitors.
Easy Access to Corpus Christi Information Now Available
With a simple touch of 3-1-1 on the phone, residents and visitors can now access the Corpus Christi Call Center, linked directly to city services and departments. Issues such as gas leaks or odors, utility or billing issues, animal care, code enforcement, and graffiti can all be resolved through 3-1-1.
The goal of the new 3-1-1 system is to streamline processes to improve response times, limit phone transfers and reduce non-emergency calls to 9-1-1. Response times are improved due to the way the system is configured so that a call goes directly to the appropriate department, as the caller chooses from the response menu, according to a city release.
A new 3-1-1 mobile app for municipal services is available for mobile phones in the App Store or Google Play by searching MyCC311. The app allows residents to take a picture of a problem and upload it to the system for a more immediate solution.
Call center phones are open 7:00 a.m. to 6:00 p.m. Monday through Friday. In an emergency, dial 9-1-1.
Residents traveling and outside the geofence of the 3-1-1 number can still call 361-826-2489.
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