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Inauguration of the SuperStaff office in Pampanga

The strategic location of the new center gives current and future relocation partners access to a dynamic job market and opportunities for international expansion.

Pampanga was an attractive destination primarily for its strong infrastructure and large talent pools. Our senior staff have extensive experience in launching efforts in the province.

— Matthew Narciso

PHILIPPINES, July 14, 2022 / — SuperStaff has officially opened its new relocation call center located at Tech Hub 6, Ground Floor 112A, SM City Clark, Pampanga. This expansion allows the company to meet the needs of its growing customer base and gives them access to other talent-rich overseas markets, business continuity and reduced time-to-hire.

SuperStaff’s new Clark Center also serves as a starting point for the company’s future diversification plans.

“Pampanga was an attractive destination for a number of reasons, but primarily because it offers strong infrastructure, deep talent pools and the fact that a number of our senior executives have extensive experience in launching effort here.”

“We started considering Pampanga as an option over a year ago, and they actually booked over 75% of the seat capacity for this new venue well before it opened. In fact, we are actively planning our second location in Pampanga as we speak,” said Matt Narciso, managing director and general manager of SuperStaff.

Pampanga is a highly urbanized province about two hours drive from the capital Manila. It is home to Clark Freeport Zone, a thriving business and lifestyle district with modern transportation and telecommunications infrastructure and facilities. It also offers convenient access to an international airport, seaport and major highways nearby.

Additionally, Pampanga has a large pool of young professionals and a high literacy rate of 99.4%. The province is home to many top universities that contribute to the high caliber workforce of the region and the country.

“Part of SuperStaff’s long-term vision is to steer the industry away from this outdated idea that everyone should migrate to Capitol City to find gainful employment. The Philippines is teeming with talent from top to bottom. From Baguio City in the mountains, Clark in the Heartland, to La Union on the coast, and all the way to Cebu and Mindanao.”

We want Filipinos to be able to stay with their families instead of having to travel hundreds of miles to work to support themselves.

Why not bring more opportunities to the heart of the country?

“The idea is to allow more Filipinos to embrace the most integral part of the culture, which is enjoying one’s own family. Well, if we bring high-quality jobs to their cities, then they can do it, while building a promising career simultaneously,” Narciso added.

By leveraging Pampanga’s logistical, technical and economic advantages, SuperStaff elevates its ability to provide unparalleled call center services and other specialist outsourcing solutions.

Currently, SuperStaff Pampanga recruits a wide range of positions including Customer Support Specialists, Logisticians, Data Scientists, Paralegals, Data Analysts and Data Entry Specialists. The center aims to reach its staffing target of 250 to 300 by the end of the year.

A groundbreaking ceremony was held on June 25, 2022 to mark the grand opening.

About SuperStaff
SuperStaff is a comprehensive outsourcing solution provider offering call center services offshore in the Philippines and onshore in the United States.

Over the past 13 years, we’ve served clients in North America, Europe and Asia-Pacific, ranging from start-ups looking for a partner for international expansion to Forbes-listed companies.

Our ability to improve customer experience and improve revenue growth has earned us recognition from external agencies and even our competitors. We are proud to be among the top 15 and 40 call centers in the Philippines in 2022.

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Matthew Narcissus
Logiscale Inc.
[email protected]