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2021-2025 Call Center AI Market: Vendor Analysis

The market is fragmented and the degree of fragmentation will accelerate during the forecast period. To help companies improve their position in the market, Call Center AI Market provides detailed analysis of around 25 vendors operating in the market. Key players include Alphabet Inc., Amazon Web Services Inc., Artificial Solutions International AB, Avaya Holdings Corp., Jio Haptik Technologies Ltd., Microsoft Corp., Nuance Communications Inc., Oracle Corp., SAP SE and Zendesk Inc. of the market.

Call Center AI Market 2021-2025: Scope

The report also covers the following areas:

2021-2025 Call Center AI Market: Drivers and Challenges

The growing demand for AI-based intelligent virtual assistants and chatbots and the increased use of AI by organizations to deliver enhanced customer support services will provide immense opportunities for growth. However, the lack of security and protection of information will hamper the growth of the market. To take advantage of current opportunities, market sellers need to strengthen their presence in fast growing segments while maintaining their positions in slow growing segments.

2021-2025 Call Center AI Market: Segmentation

  • Final user
    • BFSI
    • Retail and e-commerce
    • IT and telecom
    • Media and entertainment
    • Others
  • Geography
    • North America
    • APAC
    • Europe
    • South America
    • AEM

2021-2025 Call Center AI Market: Key Regions

37% of market growth will come from North America during the forecast period. The United States is the key market for call center AI in North America. The presence of a large number of call centers will facilitate the call center AI market get thin North America over the forecast period.

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Call Center AI Market 2021-2025: Highlights

  • Market CAGR during the forecast period 2021-2025
  • Detailed information on factors that will help the growth of the call center AI market over the next five years
  • Estimation of the call center AI market size and its contribution to the parent market
  • Predictions on upcoming trends and changes in consumer behavior
  • The growth of the call center AI market
  • Market competitive landscape analysis and detailed supplier information
  • Complete details on factors that will challenge the growth of Call Center AI Market vendors

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Scope of the call center AI market

Cover of the report

Details

Page number

120

Year of reference

2020

Forecast period

2021-2025

Growth dynamics and CAGR

Accelerate to a CAGR of 22.40%

Market growth 2021-2025

$ 1.90 billion

Market structure

Fragmented

Annual growth (%)

16.74

Regional analysis

North America, APAC, Europe, South America and MEA

Efficient contribution to the market

North America at 37%

Main consumer countries

United States, China, United Kingdom, Germany and Japan

Competitive landscape

Leading companies, competitive strategies, reach of consumer engagement

Profiled companies

Alphabet Inc., Amazon Web Services Inc., Artificial Solutions International AB, Avaya Holdings Corp., Jio Haptik Technologies Ltd., Microsoft Corp., Nuance Communications Inc., Oracle Corp., SAP SE and Zendesk Inc.

Market dynamics

Parent Market Analysis, Market Growth Drivers and Obstacles, Analysis of Fast Growing and Slow Growing Segments, Impact of COVID-19 and Future Consumer Dynamics, Analysis of Market Conditions for the Forecast Period

Customization overview

If our report didn’t include the data you’re looking for, you can reach out to our analysts and customize the segments.

Download a free sample now to discover the strengths deployed by companies in the call center AI market.

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