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Portland, OR, January 11, 2022 (GLOBE NEWSWIRE) – According to the report published by Allied Market Research, the call center AI market generated $ 959.80 million in 2020 and is expected to reach $ 9.94 billion by 2030, registering a CAGR of 26.3% from 2021 to 2030. The report offers a detailed analysis of changing trends in the economy. market, major segments, key investment pockets, value chain, regional landscape, and competitive scenario.

Improved customer experience and customer response time along with increased data analysis capabilities are driving the growth of the global call center AI market. However, high installation and training costs along with privacy and security concerns are holding back the growth of the market. On the other hand, the increased interest of call center companies in advanced technologies and the high penetration of social media platforms present new opportunities in the years to come.

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Covid-19 scenario:

  • The adoption of advanced call center software solutions has increased during the Covid-19 pandemic due to the growing need for businesses to upgrade their existing infrastructure and develop a more agile approach to customer engagement.
  • The success of customer engagement has always depended on the accuracy and speed of addressing requests. Through the implementation of call center AI, organizations have been able to strengthen their customer relationships during these difficult times.

Get a detailed analysis of the impact of COVID-19 on the call center AI market:

The report offers detailed segmentation of the global call center AI market on the basis of component, deployment, industry vertical, and region.

On a component basis, the solutions segment held the highest share in 2020, accounting for over three-fifths of the total share, and is expected to maintain its leading status during the forecast period. However, the services segment is expected to post the highest CAGR of 29.3% from 2021 to 2030.

Based on industry vertical, the telecommunications segment accounted for the largest share in 2020, contributing around two-fifths of the total global call center AI market share, and is expected to maintain its growth. dominant share during the forecast period. However, the healthcare segment is estimated to experience the greatest CAGR of 32.4% from 2021 to 2030.

Based on region, North America contributed the highest share in 2020, accounting for more than two-fifths of the total share, and is expected to maintain its leading position in terms of revenue by 2030. However, Asia-Pacific is expected to represent the fastest CAGR of 29.2% during the forecast period.

List of profiled companies in the world AI call center industry analyzed in the research include Artificial Solutions International AB, Microsoft Corporation, IBM Corporation, Amazon Web Services, Oracle Corporation, Google, SAP, NICE inContact, Avaya and Nuance Communications, Inc.

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About Us:

Allied Market Research (AMR) is a full-service market research and business consulting arm of Allied Analytics LLP based in Portland, Oregon. Allied Market Research provides global businesses as well as medium and small businesses with unmatched quality of “market research reports” and “business intelligence solutions”. AMR has a focused vision to provide business information and advice to help its clients make strategic business decisions and achieve sustainable growth in their respective market area.

Pawan Kumar, CEO of Allied Market Research, leads the organization towards providing high quality data and information. We have professional relationships with various companies, which helps us extract market data which helps us generate accurate research data tables and confirm the highest accuracy in our market forecast. Each of the data presented in the reports we publish is taken from primary interviews with senior officials of the main companies in the field concerned. Our secondary data sourcing methodology includes in-depth online and offline research and discussions with industry-savvy professionals and analysts.