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Corpus Christi residents can now call 311 to report non-emergency situations or ask questions about city services.

Residents who dial 311 will be connected to a qualified customer service agent who can help them pay their utility bills; report issues such as potholes, illegal dumping, graffiti and animal cruelty; check the status of service requests; and answer questions about garbage or recycling collection and other services.

Call center services are available in English and Spanish.

The city council approved more than $2.2 million to support the call center, which lasted about three years. The service aims to improve response times, limit phone transfers and reduce 911 calls, City Manager Peter Zanoni said.

The existing city hotline, 361-826-2489, is still available for those outside the city limits.

“Corpus Christi 311 is a non-emergency phone number designed to make city administration friendlier and more responsive to you, the resident,” Mayor Paulette Guajardo said at a press conference Wednesday.

The number is accessible within the city limits from 7 a.m. to 6 p.m. Monday through Friday.

Residents can also download a free 311 mobile app, MyCC311, from the App Store and Google Play Store. Through the app, users can choose from a list of service requests, add the exact location, upload photos of the issue, and track the progress of each request.

The app is currently in English, but Zanoni said the city is working to create a Spanish version.

Another way to access 311 is to go to 311.cctexas.com, where members of the public can submit online requests and use a live chat feature. The live chat option is only available from 7 a.m. to 6 p.m. Monday through Friday.

Guajardo called the 311 service a “major technology upgrade” for Corpus Christi, adding, “It is critical to our city’s overall modernization effort because as the eighth largest city (in Texas), we continue to progress”.

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