Skip to main content

Head of NEDOC Operations, Arlene Fitzsimons.

The North East Doctor’s Daycare expects to be busier than ever at Christmas and urges the public to remember that this is an urgent service only after hours.

The service also warns patients that they cannot enter a center without an appointment.

“This is particularly relevant during Covid,” said operations manager Arlene Fitzsimons.

“Patients arriving at the center without an appointment will be asked to call 1800 777 911, their call will be taken, sorted by a nurse and a general practitioner will call them afterwards if necessary. If an appointment is then appropriate, they will be advised to return for that appointment at a later date. “

She reminded people with symptoms of Covid-19 of the need to isolate themselves from everyone and organize a PCR test.

Ms Fitzsimons points out that NEDOC provides urgent care outside of working hours.

“NEDOC is an urgent service, not a routine replacement for your own day GP. If patients have routine problems, they should make an appointment with their own best-placed day doctor. to manage their long-term health.

However, patients with urgent medical problems that arise when their own doctor’s office is closed should contact NEDOC at 1800 777 911.

However, in an emergency or if your situation deteriorates, you should immediately contact emergency services on 112 or 999.

This Christmas, the service will operate from 6 p.m. on Friday, December 24 to 8 a.m. on Wednesday, December 29, 2021, from 6 p.m. to 8 a.m. on Wednesday, December 29. Thursday December 30 and from 6 p.m. Thursday December 31 to 8 a.m. Tuesday January 4.

“This year, with a four-day Christmas and a three-day New Year’s Eve, we expect to be busier than ever, and patients may face delays in accessing service during peak hours or waiting for a callback.” , said Ms Fitzsimons.

“It is important to remember that GP surgeries will be open normally on non-statutory holidays such as Christmas Eve, Wednesday 29th, Thursday 30th and Friday 31st.

“During Christmas time, the call center is exceptionally busy, especially early in the morning. Callers may experience delays in communicating or responding to their call, but please be patient.

She advised patients who may need regular prescriptions to have them filled with their own surgery before Christmas.

“There are many respiratory illnesses that are likely to occur in children at Christmas, and most of these illnesses can be managed at home with over-the-counter medications. However, NEDOC should be contacted in the case of children whose condition worsens as a result of home measurements or who are very lethargic or have difficulty.

Patients who do not have a medical card or GP business card must pay a fee of € 50 for a telephone consultation with the GP or € 65 for a face-to-face visit to the treatment center.