Skip to main content

Allied Market Research – Logo

Market impacted by factors such as increasing need for improved customer experience and customer response time, as well as improved data analytics capabilities.

PORTLAND, PORTLAND, OR, USA, July 12, 2022 / — According to the report published by Allied Market Research, The global Call Center AI Market was valued at $959.80 million in 2020 and is expected to reach $9,949.61 million by 2030, registering a CAGR of 26.3%. The report provides an in-depth analysis of major investment pockets, most winning strategies, drivers and opportunities, market size and estimates, competitive scenario and various market trends.

Improved customer experience and customer response time along with increased data analytics capabilities are driving the growth of the global AI for call center market. However, high installation and training costs along with privacy and security concerns are restraining the market growth. On the other hand, the increasing interest of call center companies in cutting-edge technologies and the high penetration of social media platforms present new opportunities in the coming years.

Download the sample report (319-page PDF with information) at:

Based on components, the solutions segment held the highest share in 2020, accounting for more than three-fifths of the total share, and is expected to maintain its leading status during the forecast period. However, the services segment is expected to show the highest CAGR of 29.3% from 2021 to 2030.

Based on the industry vertical, the telecommunications segment accounted for the largest share in 2020, contributing approximately two-fifths of the total global call center AI market share, and is expected to maintain its dominant share during the forecast period. However, the healthcare segment is estimated to witness the highest CAGR of 32.4% from 2021 to 2030.

Based on region, North America contributed the highest share in 2020, accounting for more than two-fifths of the total share, and is expected to maintain its leading revenue position through 2030. However , Asia-Pacific is estimated to account for the fastest CAGR of 29.2% during the forecast period.

Some of the key call center AI industry players profiled in the report include Artificial Solutions International AB, IBM Corporation, Microsoft Corporation, Oracle Corporation, Amazon Web Services, SAP, Google, Avaya, NICE inContact, and Nuance Communications, Inc.

For a purchase request:

Covid-19 scenario:

• Adoption of advanced call center software solutions has increased during the Covid-19 pandemic due to the growing need for businesses to upgrade their existing infrastructure and develop a more agile approach to customer engagement .
• The success of customer engagement has always depended on the accuracy and speed of handling requests. Through the implementation of call center AI, organizations have been able to strengthen their relationships with their customers during these challenging times.

If you have any special requirements, please let us know at:

Thank you for reading this article; you can also get chapter wise or region wise report versions like North America, Europe or Asia.

If you have any special requirements, please let us know and we will offer the report according to your needs.

LIMITED TIME OFFER – Buy now and get an exclusive discount on this report

Similar reports –

1. Korea call center AI market

About Us:

Allied Market Research (AMR) is a full-service market research and business consulting division of Allied Analytics LLP, based in Portland, Oregon. AMR provides global enterprises as well as medium and small businesses with unparalleled quality of “Market Research Reports” and “Business Intelligence Solutions”. AMR has a focused vision to provide business insights and advice to help its clients make strategic business decisions and achieve sustainable growth in their respective market areas.

AMR has launched its online user-based reporting and company profile library, Avenue. An electronic access library is accessible from any device, anywhere and anytime for entrepreneurs, stakeholders, researchers and university students. With reports on over 60,000 niche markets with data comprising 600,000 pages as well as business profiles on over 12,000 companies, Avenue offers access to the entire repository of information through subscriptions. A hassle-free solution to customer requirements is complemented by analyst support and customization requests.

David Correa
Allied Analytics LLP
write to us here
Visit us on social media: