Market impacted by factors such as increasing need for improved customer experience and customer response time, as well as improved data analytics capabilities.
PORTLAND, PORTLAND, OR, USA, July 12, 2022 /EINPresswire.com/ — According to the report published by Allied Market Research, The global Call Center AI Market was valued at $959.80 million in 2020 and is expected to reach $9,949.61 million by 2030, registering a CAGR of 26.3%. The report provides an in-depth analysis of major investment pockets, most winning strategies, drivers and opportunities, market size and estimates, competitive scenario and various market trends.
Improved customer experience and customer response time along with increased data analytics capabilities are driving the growth of the global AI for call center market. However, high installation and training costs along with privacy and security concerns are restraining the market growth. On the other hand, the increasing interest of call center companies in cutting-edge technologies and the high penetration of social media platforms present new opportunities in the coming years.
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Based on components, the solutions segment held the highest share in 2020, accounting for more than three-fifths of the total share, and is expected to maintain its leading status during the forecast period. However, the services segment is expected to show the highest CAGR of 29.3% from 2021 to 2030.
Based on the industry vertical, the telecommunications segment accounted for the largest share in 2020, contributing approximately two-fifths of the total global call center AI market share, and is expected to maintain its dominant share during the forecast period. However, the healthcare segment is estimated to witness the highest CAGR of 32.4% from 2021 to 2030.
Based on region, North America contributed the highest share in 2020, accounting for more than two-fifths of the total share, and is expected to maintain its leading revenue position through 2030. However , Asia-Pacific is estimated to account for the fastest CAGR of 29.2% during the forecast period.
Some of the key call center AI industry players profiled in the report include Artificial Solutions International AB, IBM Corporation, Microsoft Corporation, Oracle Corporation, Amazon Web Services, SAP, Google, Avaya, NICE inContact, and Nuance Communications, Inc.
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• Adoption of advanced call center software solutions has increased during the Covid-19 pandemic due to the growing need for businesses to upgrade their existing infrastructure and develop a more agile approach to customer engagement .
• The success of customer engagement has always depended on the accuracy and speed of handling requests. Through the implementation of call center AI, organizations have been able to strengthen their relationships with their customers during these challenging times.
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